Frequently Asked Questions

Yes. Exotic Bird Hospital sees patients by appointment. You may submit your preferred dates and visit information through our Appointment Request form. Submitting a request does not confirm the appointment; a team member must contact you to finalize availability.

New clients are welcome. Complete the online appointment request with your contact information, pet information and reason for the visit. Our team will review the request and contact you regarding availability.

Yes. You may indicate a preferred veterinarian on the appointment request. We will make every effort to accommodate your preference, but scheduling depends on availability and your pet’s medical needs.

No. The form sends your requested dates and information to our team. Your appointment is confirmed only after an Exotic Bird Hospital team member contacts you and finalizes the date and time.

Our hospital focuses on birds and exotic companion animals, including many small mammals and reptiles. Because species and medical needs vary, please call us if you are unsure whether we can care for your particular pet.

Explore our Bird, Mammal and Reptile pages for more information.

No. Exotic Bird Hospital is dedicated to avian and exotic companion-animal medicine and does not provide routine care for dogs or cats.

Helpful items may include:

• Previous medical records and recent test results
• A current list or photographs of medications and supplements
• Information about your pet’s normal diet, habitat and routine
• Photos or videos showing symptoms that may not occur during the visit
• Any samples or enclosure items specifically requested by our team

Please follow any preparation instructions provided when your appointment is confirmed.

Use a secure, escape-resistant carrier appropriate for your pet’s species, size and temperature needs. Keep the carrier stable and away from direct air-conditioning or excessive heat. If your pet has special handling requirements, contact our team before traveling.

Do not withhold food, water or prescribed medication unless an Exotic Bird Hospital veterinarian specifically instructs you to do so. Preparation varies by species, condition and planned procedure, so call the hospital if you have questions.

Use our dedicated Prescription Refill Request page. Enter the owner and patient information, medication details, preferred fulfillment method and any required shipping information.

Please allow at least 24 hours for medication pickup requests. Every refill is subject to medical-record review and doctor approval. Submission of the form does not indicate that the medication is approved or ready.

Yes. Eligible products and prescriptions may be available through our secure Online Pharmacy. Prescription items remain subject to veterinary approval.

The hospital accepts major credit cards and Apple Pay. Approved healthcare-financing options include CareCredit and Scratchpay. Approval, terms and availability are determined by the financing provider.

Our team can review recommended services and associated fees with you. Diagnostic and treatment needs may change after the veterinarian evaluates your pet, and your authorization may be requested before additional services are performed.

House-call requests may be considered based on your location, your pet’s needs, staff availability and whether a home visit is appropriate. Submit your information through our House Call Request page for review. A request is not a confirmed visit.

No. House-call requests are not monitored as an emergency service. For an urgent or life-threatening concern, call the hospital immediately at (904) 256-0043.

Call the hospital immediately at (904) 256-0043. Do not rely on an online form or email for an urgent concern. Our Emergency Preparedness page also provides planning and transportation information, but it does not replace professional veterinary guidance.

If you believe your pet needs immediate medical attention while Exotic Bird Hospital is closed, contact one of our after-hours emergency partners before traveling:

VEG ER for Pets
We refer bird patients to VEG for after-hours emergencies or when our hospital is over capacity.
(904) 638-7730
4507 Town Center Parkway
Jacksonville, FL 32246
Open 24/7

Greenlight Pet ER
Some of their veterinarians see birds. Please call first to confirm that an exotic veterinarian is available.
(904) 865-4860

Emergency-hospital staffing, exotic-patient availability and hours can change. Always call before traveling.

Exotic Bird Hospital is open Monday through Saturday from 8:00 AM to 6:00 PM and is closed on Sunday. Holiday or operational hours may vary, so call the hospital when planning time-sensitive care.

We are located at 11744 Beach Blvd, Suite 107, Jacksonville, FL 32246. Open directions on your device.

Call (904) 256-0043, email frontdesk@exoticbirdhospital.com or use our Contact Us page for nonurgent general questions, records requests, billing questions, feedback or website assistance.

Educational information is available throughout our Birds, Mammals, Reptiles and Resources sections. These materials offer general education and should not be used to diagnose or treat an individual pet without veterinary guidance.

Qualified clients may request information about annual preventive care with 50% down and the remaining balance divided into six monthly payments, with no enrollment fee or finance charges. Doctor approval is required based on the pet’s overall health. Visit our Wellness Plans page or contact the hospital for details.